Help/FAQ

Following are the details regarding placing the orders at procrafts.in, exchange and cancellation policies and shipping and delivery of the products ordered.

Placing Orders at procrafts.in

You can buy excellent handloom and handicraft products on procrafts.in. Placing an order for a product here is as simple as selecting the product you wish you buy and clicking the add to cart button, which will then open the Shopping Cart Screen for you. In the next step, you have to click “Proceed to Checkout” button to move on to the Login Screen, which will enable you to open an existing account or create a new one.

After logging in, click the “Proceed to Checkout” button, then enter details regarding your address and other required field which are displayed on the screen. Click the Continue button and review the order and make payment screen displayed, making sure that you have made all the correct entries. Next, click Proceed for Payment button, which will take you ahead to E-commerce getaway, which will help you make the payment in whichever mode convenient for you. Once the payment has been made, it will be confirmed to you by sending an e-mail for the same. The website offers a variety of payment modes for the domestic buyers, while international buyers can make the payment using PayUMoney.

Changing and Cancellation of Orders:

In case a product becomes unavailable after an order made by the customers, procrafts.in can substitute the product with another one of equal or greater value. Otherwise, the website can take some extra time for the delivery of the product, after discussing the same with the customer. We suggest that the customers should check out regarding the availability of the product with Customer Care before making the payment for it.

procrafts.in makes an effort to check out that all the items are in excellent condition before they are sent ahead for shipping to the clients. The product is checked not once but twice before shipping as we endeavor to always deliver damage free products to our clients. However, after the product is dispatched from us, we have no control over their handling by the courier or shipping service. Therefore, it is our suggestion to the client to check the item on arrival, before the delivery person leaves. In case you find that the product is not in perfect condition on arrival, please do not accept it and file a complaint with the website at once, so that we can assist you by taking requisite action. We suggest you to call us immediately in such a case.


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